Cancellation, Return & Exchange Policy

At Lushfairy, your satisfaction is our priority. Here’s a clear and simple guide to our order cancellation, refund, and exchange process.

1. Order Cancellations

Customer-Initiated Cancellations

• Orders can be cancelled within 24 hours of placement.

• After this period, orders are processed and cannot be cancelled.

• To cancel, email info@lushfairy.in or call +91 95098 91118.

Cancellations by Lushfairy

• We may cancel an order due to unforeseen circumstances (e.g., product unavailability or payment issues).

• You will be informed immediately and receive a full refund.

2. Refunds

Eligibility

• Refunds apply only to orders that qualify for return (see section below).

• Items must be unused, unwashed, and in original condition with tags attached.

Non-Refundable Items

• Custom-made or personalized items

• Sale or discounted products

Process

• Once we receive and inspect your returned item, we’ll email you with approval or rejection status.

• Approved refunds are processed to your original payment method within 7–10 business days.

Delayed Refunds

• If not received after 10 business days, check with your bank/credit card provider.

• Still no update? Contact us at info@lushfairy.in.

3. Returns & Exchanges

Return Policy

• We generally do not accept returns once an item is delivered. Please review product details carefully before purchase.

• In rare cases where a return is approved, you must share a clear, uncut unboxing video as proof.

• Return acceptance is at Lushfairy’s discretion.
  
  

Initiating a Return

• Email info@lushfairy.in or call +91 95098 91118 with your order number and issue details.

• Customers are responsible for return shipping costs unless the item was defective/incorrect.
  
  

Exchange Policy

• Exchanges allowed within 3 days of delivery for size or color issues.

• Product(s) must be unused, unwashed, in original packaging with all tags.

• Exchange shipping charges will be borne by the customer and communicated upfront.

• Exchanges are subject to stock availability. If unavailable, you may pick another item of equal value or request a refund (if eligible).

• Products once exchanged are not eligible for a second exchange.

4. Damaged or Defective Items

• Notify us within 24 hours of delivery with photos and order details.

• We will arrange for a replacement or refund as soon as possible.

5. Store Credit

Instead of a refund, you may opt for store credit. It never expires and can be used for any future purchase.

6. Important Notes

• Sale items, gift cards, and custom-made orders are non-returnable and non-exchangeable.

• All returned products undergo quality checks. Used or damaged items will not qualify for a refund or exchange.

7. Contact Us

For questions or assistance:

• Email: info@lushfairy.in

• Phone: +91 95098 91118

• Address: 60, Geejgarh Vihar Colony, Hawa Sadak, Jaipur – 302019, Rajasthan