Lushfairy Shipping Policy

Welcome to Lushfairy! We care about making your shopping experience smooth and hassle-free.
Here’s a clear overview of how we process, ship, and deliver your orders.

1. Shipping Destinations

We ship across India and to many international locations.
If we cannot deliver to your location, you’ll be notified during checkout.

Note: Deliveries to remote areas may require additional time.

2. Shipping Charges

Domestic Orders (India)

Free Shipping on all orders within India.

International Orders

Shipping charges are calculated based on the total weight of your order and displayed at checkout.
Additional customs duties or taxes may apply as per your country’s regulations.

3. Order Processing Time

Standard orders are processed within 1–3 business days (excluding weekends & public holidays).
Custom or made-to-order items take 7–10 business days, as they are specially crafted for you.

You will receive:

Order Confirmation Email – once your order is placed
Tracking Email – once your order has been dispatched

4. Shipping Timelines

Domestic Shipping

Standard delivery: 5–7 business days from dispatch
Express shipping options available at extra cost

International Shipping

Delivery usually takes 7–10 business days depending on destination

Customs clearance can sometimes cause delays beyond our control

5. Order Tracking

Once shipped, we’ll send you a tracking link via email.
If you face issues tracking your order, contact our support team and we’ll assist you.

6. Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs duties, taxes, or import fees.
Please check with your local customs office to understand applicable charges.
If customs fees are not paid and the package is returned to us, we cannot offer refunds, returns, or exchanges.

7. Delivery Issues

If your package is delayed or goes missing, contact us right away — we’ll coordinate with the courier and keep you updated.
If your order is marked as “delivered” but you haven’t received it, check with your neighbors or building security.
If still not found, notify us within 24 hours of the delivery date so we can help.

8. Undeliverable Packages

If your order is returned due to an incorrect address, failed delivery attempts, or being unclaimed:

We will contact you to arrange reshipment.
Additional shipping charges may apply.

9. Payment Options

For India:

Debit & Credit Cards (all major providers)
Net Banking
UPI & Popular eWallets
COD available with part payment — secure your order with ₹199 upfront; pay the remaining amount when you receive your item.

For International Orders:

Prepaid orders only
Visa, MasterCard, American Express accepted
Trusted payment gateways like PayPal and PayU

Credit Notes:

Issued to your registered email ID
Valid for one-time use on our website, within 3 months of issue
Note: Items marked as ‘Sale’ are non-returnable.

10. Policy Updates

We may update this policy from time to time. Any changes will be reflected on this page and take effect immediately.

11. Contact Us

Have questions about shipping? We’d be happy to help.

Email: info@lushfairy.in
Phone: +91 95098 91118
Address: 60, Geejgarh Vihar Colony, Hawa Sadak, Jaipur – 302019