Terms of Services

Welcome to Lushfairy, a brand operated by Lushfairy Vogue Pvt Ltd. Throughout our website, the terms “we,” “us,” and “our” refer to Lushfairy. We provide this website, including all its information, tools, and services, conditioned upon your acceptance of the terms, conditions, policies, and notices outlined here.

By browsing or purchasing from our site, you become a part of our “Service” and agree to be bound by these Terms of Service (“Terms”), as well as any additional terms and policies referenced or available via hyperlink. These Terms apply to all site users, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of our site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you should refrain from using our website or accessing any services. Acceptance is explicitly limited to these Terms if this agreement is considered an offer.

Any new features or tools added to the current store will also be governed by these Terms. The most up-to-date version of our Terms of Service will always be available on this page. We retain the right to amend or update any part of these Terms by posting updates. It is your responsibility to check this page regularly for any changes. Your continued use or access to the website after such changes have been posted signifies your acceptance of these changes.

PART 1 - ONLINE STORE TERMS

By agreeing to our Terms of Service, you affirm that you are of the age of majority in your state or province of residence, or that you are of the age of majority and have provided us with consent to allow any of your minor dependents to use this site.

Our products must not be used for any illegal or unauthorized purposes. In using our Service, you agree not to violate any laws in your jurisdiction, including but not limited to copyright laws.

Transmitting any worms, viruses, or harmful code is strictly prohibited. Any violation of these Terms will result in an immediate termination of your services.

PART 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that your content (excluding credit card information) may be transferred without encryption and involve transmission over multiple networks or changes to adapt to technical requirements. Credit card information will always be encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written consent from us. The section headings used here are for convenience only and will not affect these Terms.

PART 3 - ACCURACY AND COMPLETENESS OF INFORMATION

We strive to ensure that information on our site is accurate and current, but we cannot guarantee that it is free of errors or omissions. Any reliance on the content provided is at your own risk. The content is for general information purposes and should not be the sole basis for making decisions.

Some historical information may also be present on our site. We reserve the right to modify the content at any time but are not obligated to update any information. You agree that monitoring changes to our website is your responsibility.

PART 4 - CHANGES TO SERVICES AND PRICES

Our product prices are subject to change without prior notice. We reserve the right to modify or discontinue our Service (or any part thereof) at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our Service.

PART 5 - PRODUCTS OR SERVICES

Certain products or services may only be available online through our website. These items may have limited quantities and are subject to return or exchange based on our Return Policy.

We strive to display product colors and images as accurately as possible, but we cannot guarantee the precision of your screen’s color display.

We reserve the right to limit sales of our products or services to any person, region, or jurisdiction and may do so on a case-by-case basis. We may also restrict quantities of any products or services. Descriptions and pricing of products may change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for a product or service is void where prohibited.

We cannot guarantee that the quality of our products or services will meet your expectations or that errors will be corrected.

PART 6 - ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may, at our discretion, limit or cancel quantities purchased per individual, household, or order. Restrictions may apply to orders placed by the same customer account, credit card, or billing/shipping address. If we change or cancel an order, we may notify you using the email, billing address, or phone number provided when the order was made.

You agree to provide accurate, current, and complete account and purchase information. You must promptly update your account and other details, like email and credit card numbers, so we can complete your transactions and contact you as needed. Please refer to our Returns Policy for more details.

PART 7 - CANCELLATION POLICY

1. Order Cancellations: We allow order cancellations within 24 hours of placing the order. To request a cancellation, please contact our customer support team immediately. After 24 hours, cancellations will not be accepted as the order may already be in processing or shipping stages.
2. Cancellation Fee: If your order is eligible for cancellation, a small processing fee may be deducted from your refund amount to cover transaction charges.

SECTION 8 - EXCHANGE, RETURN, AND REFUND POLICY

1. Eligibility for Exchange and Return:

   - We accept exchanges or returns for defective, damaged, or incorrect items delivered to you.

   - To be eligible, the item must be unused, unwashed, and in the same condition that you received it, with all original packaging and tags intact.

   - Requests for exchange or return must be raised within 3 days of delivery.

2. Exchange Process:

   - If you wish to exchange an item, please contact our support team with your order ID and the reason for exchange. We will assist you with the process, including arranging for a replacement if applicable.

   - Exchanges are subject to product availability. If a replacement item is not available, we will offer you a full refund or store credit.

3. Return Process:

   - To initiate a return, contact us with your order details and reason for return. We will provide instructions for shipping the product back to us.

   - Please note that the cost of return shipping will be your responsibility, unless the item received was incorrect or defective.

4. Refund Policy:

   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

   - Please note that original shipping charges are non-refundable. In some cases, a restocking fee may apply.

5. Non-Returnable Items:

   - Certain items, such as custom or personalized orders, sale items, or intimate garments, may not be eligible for return. Please review the product details before making a purchase.

PART 9 - OPTIONAL TOOLS

We may offer you access to third-party tools over which we have no control. You acknowledge and agree that we provide access to these tools “as is” and “as available,” without any warranties or endorsements. We are not liable for any issues arising from or related to your use of third-party tools.

Using these optional tools is at your own risk, and you should ensure you are familiar with their terms. Future services or features introduced on our website will also be subject to these Terms.

PART 10 - THIRD-PARTY LINKS

Our Service may include content, products, and services from third parties. Third-party links may redirect you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content, and we do not guarantee or take responsibility for any third-party materials or websites.

We are not liable for any harm or damage related to transactions with third-party websites. Please review third-party policies before engaging in any transaction. Complaints or concerns regarding third-party products should be directed to them.

PART 11 - USER FEEDBACK AND COMMENTS

If you provide us with creative ideas, suggestions, or feedback, you agree that we may, without restriction, edit, publish, distribute, and use these submissions. We are under no obligation to keep comments confidential, compensate you, or respond.

We may, but are not obligated to, monitor or remove content that we find inappropriate, unlawful, or in violation of our Terms. You agree that your comments will not violate any third-party rights, and you are responsible for their accuracy.

PART 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

PART 13 - ERRORS AND INACCURACIES

Occasionally, there may be typographical errors or inaccuracies on our site. We reserve the right to correct these and to change or update information or cancel orders if necessary. We are not obligated to update any information unless required by law.

PART 14 - PROHIBITED USES

You are prohibited from using our site for any unlawful purpose, to solicit others for unlawful acts, to violate laws, to infringe on intellectual property, to harass or discriminate, to spread malware, or for other restricted activities. We may terminate your use of our Service for violating these restrictions.

PART 15 - WARRANTY DISCLAIMER

We do not guarantee uninterrupted, secure, or error-free service. You agree that your use of our Service is at your own risk. All products and services provided are “as is” without warranties. We are not liable for any damages arising from your use of the Service.

PART 16 - INDEMNIFICATION

You agree to indemnify and hold Lushfairy Vogue Pvt Ltd harmless from any claims or demands due to your breach of these Terms or violation of any law or rights of a third party.

PART 17 - SEVERABILITY

If any provision of these Terms is deemed unenforceable, that part will still be enforceable to the fullest extent permitted, and the remainder will continue to apply.

PART 18 - TERMINATION

These Terms remain effective until terminated by either you or us. We may terminate the agreement if you violate any terms, and you will still be liable for amounts due.

PART 19 - ENTIRE AGREEMENT

These Terms and any related policies form the complete agreement between you and us, superseding previous agreements. Any ambiguities will not be interpreted against the drafting party.

PART 20 - GOVERNING LAW

These Terms are governed by the laws of India and jurisdiction of Jaipur, Rajasthan.

PART 21 - CHANGES TO TERMS

We may update these Terms at any time, and changes will take effect immediately. Your continued use of our website means acceptance of these updates.

Chargeback Policy

For undelivered items in international orders, please contact our customer service at info@lushfairy.in with your order ID. Only requests for undelivered items will be considered. We reserve the right to amend this policy.

Customs and Duties

Customers are responsible for any import duties or taxes incurred. Lushfairy is not liable for product returns or payment refunds if customs fees are refused.

Thank you for understanding and supporting Lushfairy. For inquiries, please reach out to us at info@lushfairy.in.