Onion Pink Unstitch Suit with Handcrafted Zardozi, Pearl, and Gota Patti Work

Welcome to Lushfairy! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver your items.

 

1. Shipping Destinations: We ship to a wide range of locations both domestically and internationally. If we do not ship to your location, you will be notified during the checkout process.

Note: Some remote areas may require additional delivery time.

 

2. Shipping Charges

Domestic Shipping: We offer FREE SHIPPING ACROSS INDIA on all orders.

International Shipping: Shipping fees apply for orders outside India, calculated per kilogram. The total shipping cost will be determined based on the weight of your order and will be displayed at checkout. Additional customs duties or taxes may apply depending on your country’s regulations.

 

3. Order Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and public holidays).

For custom or made-to-order items, processing may take 7-10 business days, as each piece is tailored to your specifications.

You will receive a confirmation email with your order details once your order has been placed and a subsequent email with tracking information when your order is shipped.

 

4. Shipping Times

Domestic Shipping: Standard delivery usually takes 5-7 business days from the date of dispatch. Expedited shipping options are available at an additional cost.

International Shipping: Delivery times vary based on the destination but generally range from 7-10 business days. Customs processing may delay delivery.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, such as carrier delays or customs inspections.

 

5. Order Tracking: Once your order has shipped, you will receive a tracking link via email to monitor your shipment. If you experience issues with tracking or have questions about your delivery, please contact our support team.

 

6. Customs, Duties, and Taxes (International Orders): For international orders, any customs duties or taxes imposed by the destination country are the responsibility of the customer. We recommend checking with your local tax office for more information on import fees.

If customs fees are not paid and the package is returned to us, we are not liable for product exchanges, returns, or refunds.

 

7. Delivery Issues: If your package is delayed or goes missing, please contact our customer service team. We will work with the carrier to resolve the issue and keep you updated on the status of your order.

If a package is marked as delivered but you did not receive it, please check with neighbors or your building’s management first. If the package still cannot be found, contact us within 24 hours of the marked delivery date for assistance.

 

8. Undeliverable Packages: If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed packages, we will contact you to arrange for reshipment. Additional shipping charges may apply.

 

9. Payment Options: We offer a variety of payment methods to make your shopping experience seem less:

 

Debit & Credit Cards: Major cards are accepted.

Net Banking: Choose from a range of banks.

eWallets: Popular eWallets are available.

UPI: Use Unified Payments Interface for quick transactions.

Payment Providers: We use trusted providers like Razorpay.

For domestic orders, we also offer Cash on Delivery (COD). Please note that the COD option is available for orders with a maximum value of ₹10,000.

 

For orders outside India, we only offer prepaid payment options and accept all major MasterCard, American Express, and Visa cards along with recognized payment gateways such as PayPal and PayU.

 

Credit note usage: If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 3 months from the date of issue.

 

Note - In accordance with our policy, all items marked as 'Sale' are considered non-returnable.

 

10. Shipping Policy Updates: We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

 

11. Contact Us: For any questions or concerns about our Shipping Policy, please contact us at:

 

Email: info@lushfairy.in

Phone: +91 95098 91118

Address: 60, Geejgarh Vihar Colony, Hawa Sadak, Jaipur-302019

At Lushfairy, we prioritize your satisfaction and strive to offer a seamless shopping experience. Please review our policy regarding order cancellations, refunds, and exchanges.

1. Order Cancellation Policy

Cancellation by Customer: You can cancel your order within 24 hours of placing it. After this period, the order is processed and cannot be cancelled.

To cancel your order, please contact our customer support at info@lushfairy.in or +91 95098 91118.

Cancellation by Lushfairy: We reserve the right to cancel any order if we are unable to fulfill it due to unforeseen circumstances such as product unavailability or payment issues. You will be notified immediately, and a full refund will be issued.

2. Refund Policy

Refund Eligibility: Refunds are only applicable for orders that qualify for return (see our Return and Exchange Policy below).

Refunds will be issued only if the items are unused, unwashed, and in their original condition with tags intact.

Non-Refundable Items: Customized or made-to-order clothing items are non-refundable, as they are specially tailored to your preferences.

Sale or discounted items are also not eligible for refunds.

Refund Process: Once we receive and inspect the returned item, you will be notified via email about the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds: If you haven’t received your refund within 10 business days, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@lushfairy.in.

3. Return and Exchange Policy

Return Eligibility: We currently do not accept the returns on any products once delivered. We encourage the customers to review the product details carefully before placing an order.

How to Initiate a Return: In exceptional cases, where a return request is considered, the customer must provide a clear unpacking video from the moment the package is opened, without any cuts or edits. Return requests without an unpacking video will not be entertained. The final decision regarding acceptance of the return lies solely with Lushfairy.

To start a return, email us at info@lushfairy.in or call us at +91 95098 91118 with your order number and a description of the issue. We will guide you through the return process.

Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchange Policy: Exchanges are possible within 3 days of delivery. If you need a different size or color of the same item, contact our support team to arrange the exchange.

To be eligible for an exchange, the product must be unused, unwashed, and in its original packaging with all the tags intact. Exchange requests must be made by contacting our customer support team within the stipulated time frame. Products once exchanged will not be eligible for further exchange.

Shipping Charges or any other Incidental Charges incurred during the exchange process will be borne by the Customer and communicated in advance.

Exchanges are subject to product availability. If the desired item is out of stock, you may choose a different item of equal value or request a refund (if eligible).

4. Damaged or Defective Items

If you receive a damaged or incorrect item, please notify us within 24 hours of delivery with photos of the item and your order details. We will arrange for a replacement or refund as quickly as possible.

5. Store Credit

In some cases, you may opt for store credit instead of a refund. Store credit can be used for future purchases on our website and does not expire.

 

6. Important Notes

Final Sale Items: Sale items, gift cards, and custom-made orders are non-returnable and non-exchangeable.

Quality Checks: All returned items undergo a thorough quality check. If the returned items are found to be used or damaged, they will not be eligible for a refund or exchange.

 

7. Contact Us

For questions about our Cancellation, Refund, and Exchange Policy, please contact us at:

 

Email: info@lushfairy.in

Phone: +91 95098 91118

Address: 60, Geejgarh Vihar Colony, Hawa Sadak, Jaipur-302019, Rajasthan

 

Thank you for shopping with Lushfairy! We appreciate your trust in us and are here to ensure a pleasant shopping experience.